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all you need pc - usb for blackberry
go to blackberry.com/102 to install the software
you need to reload the soft ware connect your mobile to your pc
i did install it in my pc
click on get started
click on updated
now its install prosses in ur mobile from the pc
this is the screen of ur mobile while the prosses
after the installtion done on the phone now its restart
now its done you can use your phone 😉